Refund & Cancellation Policy

Last updated: 21 July 2026

FastForgeis a one-time purchase that delivers source code immediately. We still want you to be able to get your money back if it isn't what you expected — this page explains exactly when that applies.

The short version

Email brijesh.b@pionetix.com within 14 daysof your purchase and we'll refund you, provided you haven't substantially downloaded and kept the source code. Because the product isthe code, we can't take it back once you have a copy — so cloning the repository and then asking for a refund isn't something we can honour.

Refunds we always give

Regardless of the window above, you get a full refund if:

• You were charged more than once for the same purchase.
• You were charged but repository access was never delivered, and we can't fix it.
• The charge was not authorised by you.

When we can't refund

• You've cloned, forked, or downloaded the repository and kept the code — the product has been delivered in full at that point.
• More than 14 days have passed since your purchase.
• The request is because the boilerplate doesn't include a feature that was never advertised. Please check the feature list and roadmap before buying, and ask us first if you're unsure — we'd rather answer than take a sale you regret.
• You want to keep the code but stop paying — there's nothing recurring to cancel, so this doesn't apply.

Cancellations

FastForge is a single one-time payment. There is no subscription, no recurring billing, and nothing to cancel. You will never be charged again after your purchase.

How to request a refund

Email brijesh.b@pionetix.comfrom the address you used to buy, with your order reference. Telling us what went wrong helps, but isn't required.

We aim to respond within 2 business days. Approved refunds are issued through Dodo Payments to the original payment method, and typically appear within 5–10 business days depending on your bank or card issuer. Repository access is revoked when a refund is issued.

Chargebacks

If something has gone wrong, please contact us before raising a chargeback with your bank — it's almost always faster to resolve directly, and we'd genuinely rather refund you than have an unhappy customer.

Contact

Pionetix — brijesh.b@pionetix.com. See Contact for full business details, or our Terms of Service for the wider agreement.